Make the Move to a Customer-centric Learning Environment

Make the Move to a Customer-centric Learning Environment

Over $600 billion a year is spent on k-12 education, yet our system isn’t the best in the world. At first blush, the problems seem glaringly obvious and we often fall into wanting to fix specific areas like testing, standards, teacher training and evaluation, policy, class size, technology, and leadership. But as we dig into these areas, they are interwoven. Many initiatives have been tried, and the old guard has seen it all one too many times. It’s easy for all of us to fall into this trap because we all feel we know something about education, since we are experienced it and perhaps our children are experiencing it now.

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